30-Day Returns and Exchanges
For fair and consistent treatment, contact Dash before sending anything back so authorization and return instructions can be issued; eligible merchandise can be returned without a stated reason or exchanged during the 30 days following delivery, and this rule governs the applicable process.
Return Shipping at Our Cost
For straightforward administration, for Dash customers, approved no-reason returns and exchanges are sent back at Dash's cost through a prepaid label or comparable arrangement; items that are damaged, defective, incorrect, or incomplete also carry no return-shipping cost for the customer, which is the stated customer standard.
What to Send Back
In practical terms, a deduction can apply solely where permitted and where unnecessary handling has reduced the item's condition; in the same context, return the product with its included parts and packaging whenever reasonably possible, as reflected in this published policy.
Order Cancellation and Authorized Returns
For a transparent customer experience, for Dash customers, an order may be cancelled before shipment, but after shipment it is handled under this Refund Policy; 21467 E Trimmer Spgs Rd, Sanger, California, 93657, United States is the standard return location, but customers must wait for confirmed routing instructions, and this rule governs the applicable process.
No-Reason Return Exclusions
Quality-problem rights remain available despite these exclusions, including for damaged, defective, mis-shipped, or incomplete orders, while the change-of-mind option does not cover customized goods, clearance or Final Sale items, gift cards, or opened intimate and hygiene-sensitive products, and this rule governs the applicable process.
Receiving Your Refund
As a clear service commitment, under Dash's service standards, the customer's bank or card provider controls any additional posting delay; once a received return passes inspection, Dash issues the approved amount to the original payment method in 5-10 business days, which is the stated customer standard.
Merchant Information
Business name: Dash
Trade name: Dash
Email: Support@bydasv.shop
Phone: 7139925162
Physical address: 21467 E Trimmer Spgs Rd, Sanger, California, 93657, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago)